Return & Refund Policy

Last Updated: September 15, 2026

We want you to feel confident when shopping with us. If there is a problem with your order, please contact us as soon as possible so we can review the situation and help find an appropriate solution.

1. Our Return Policy

We accept eligible returns in accordance with the conditions described in this policy and applicable consumer protection laws. Because products may differ in their characteristics, certain items may have specific return requirements.

Before returning an item, please contact our customer support team and wait for return instructions. Items should not be sent back without contacting us first.

2. Return Eligibility

To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging and included accessories, where applicable.

3. Return Request Period

If you would like to return an eligible product, please contact us within 30 days of delivery to request a return.

Return requests submitted after this period may not be accepted unless a longer period is required by applicable law.

4. Damaged or Defective Products

If your product arrives damaged, defective, or unusable, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide your order number and clear photographs showing the product, packaging, shipping label, and the damage or defect.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.

5. Incorrect or Missing Items

If you receive a product that is different from what you ordered, or if an item is missing from your shipment, please contact us with your order details as soon as possible.

We will review the order and, where appropriate, arrange a replacement, refund, or another suitable solution.

6. Items That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, condition, customization, hygiene considerations, or other applicable restrictions.

Where an item has special return conditions, those conditions may be stated on the relevant product page or communicated before purchase.

7. Return Shipping

For returns based on a change of mind or other reasons that are not caused by an error or defect on our part, the customer may be responsible for return shipping costs where permitted by applicable law.

If the return is due to an incorrect, damaged, or defective product, we will review the circumstances and determine the appropriate shipping solution in accordance with our policy and applicable law.

8. How to Request a Return

To request a return, please follow these steps:

1. Contact our customer support team through our Contact Us page.
2. Provide your order number and the email address used for the purchase.
3. Explain the reason for your return.
4. Provide photographs or other information if requested.
5. Wait for our return instructions before sending the product back.

9. Refunds

Once an approved return has been received and inspected, we will determine whether the return meets the applicable requirements.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

10. Partial Refunds

In certain circumstances, a partial refund may be considered where a product has minor damage, missing components, or another issue that does not require a full return. Any partial refund will be determined based on the specific circumstances of the order.

11. Exchanges and Replacements

Where appropriate and available, we may offer a replacement or exchange for an eligible product. Availability of replacement items may depend on current inventory and supplier availability.

12. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has been processed, fulfilled, or shipped.

13. Lost or Delayed Packages

Shipping delays can sometimes occur because of carrier operations, weather, customs, incorrect addresses, peak periods, or circumstances outside our control.

If your package appears to be delayed or lost, please contact us so we can review the available tracking information and help determine the next appropriate step.

14. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order. Additional shipping costs or other charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

15. Important Note About Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict, or replace any mandatory rights you may have under applicable consumer protection laws. Where local law provides you with additional rights, those rights will continue to apply.

Need Help With a Return?

We're here to help. Contact our support team with your order details and we'll review your request and guide you through the next steps.